Terms & Conditions

Payment and cancellation terms for private and shared day trips Deposits and payment of balance

Deposits and payment of balance

  • 30% non-refundable deposit due at time of reservation
  • Balance due 60 days prior to trip departure

Refund policy for cancellation by passenger for single tour shared departures

  • Deposits are non-refundable
  • Trip balance (total trip fee less paid deposit) is refundable according to the following schedule:

30 days or more prior to trip departure          100%
15-29 days prior to trip departure                    50%
2-14 days prior to trip departure                      25%
Less than 48 hours prior to trip departure    0%

Payment and cancellation terms for multi-day departures

 Deposits and payment of balance

  • 30% non-refundable deposit due at time of reservation
  • Balance due 60 days prior to trip departure

Refund policy for cancellation by passenger for private and multi-day departures

  • Deposits are non-refundable.
  • Trip balance (total trip fee less paid deposit) is refundable according to the following schedule:

60 days or more prior to trip departure:     85%
30-59 days prior to departure                       30%
0-29 days prior to departure                         0%

Itinerary changes and cancellations made by RED Travel México
Adventure travel is dependent upon many factors including but not limited to weather and environmental factors. In the case that RED is unable to operate the planned itinerary due to wind, climatological conditions, force majeure or factors out of RED’s control, we will modify the itinerary and provide no refund. We do not guarantee wildlife sighting or interaction.

If RED is unable to operate the itinerary due to mechanical, staffing or other, internal operational factors, which we cannot resolve in a reasonable window of time, we will provide a full refund.

Inclusions and Exclusions
Please refer to your specific itinerary or trip packet for what is included in your trip.

Accommodations
Accommodations are double occupancy unless otherwise noted in your itinerary/trip packet. We are happy to provide single occupancy accommodations by request, based on availability and payment of fee to be defined on a case by case basis.

Waivers and personal information form
All travelers are required to sign a waiver/release of liability prior to departure.

Refusal of service
All travelers must abide by the protocols communicated and the regulations that govern activities in natural protected areas and/or interaction with wildlife.

RED Travel México reserves the right to refuse or terminate service due to:

  • Use of illicit drugs during trip
  • Intoxication while on trip
  • Physical or verbal abuse of staff or passengers and otherwise threatening behavior
  • Violation of local laws including park regulations
  • Violation of RED defined policies regarding species and habitat interaction

Insurance
RED maintains an insurance policy that provides basic coverage in case of accidents for all passengers on RED tours. Activities outside of our established tours, such as downtime in the city or hotel when not accompanied by RED guide or staff, are not covered. RED recommends that all guests purchase travel insurance and familiarize themselves with the coverage and its limitations.

Book Now

contact us